Frequently Asked Questions
Everything you need to know about shopping with New York & Company.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that clearance items are final sale.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.
What shipping methods do you offer?
We offer Standard, Expedited, and Overnight shipping options. Orders over a certain threshold may qualify for free standard shipping within the continental United States.
How do I find the right size?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. We provide measurements for petite, tall, and plus-size collections to ensure accuracy.
Do you offer international shipping?
Currently, we ship to addresses within the United States, U.S. Territories, and APO/FPO addresses. We are working on expanding our reach to international customers in the future.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and New York & Company gift cards. We also offer buy-now-pay-later options through our partners.